Frequently Asked Questions


Frequently Asked Questions

I love these types of items, but I am not sure how to pull it all together. Can you help?
Absolutely! All members of the ALC team have design/art backgrounds and love to brainstorm and mock up areas. Email to set up an appointment at the warehouse!

How long can I keep an item for?
Our rental rates cover the usage of items for a single event. Scheduling of pick-up/drop-off and delivery/retrieval will determine the length of rental, not more than 1 week. Weekly rentals are available for an additional 50% charge.

Do you have a minimum order?
We ask for a $150 minimum order to RESERVE items. However, there is no minimum for orders placed the week of the event!

What if I rent something and break it?
Great question. To be honest, it doesn't happen that often. If an item does break or go missing, replacement costs are 5-times the rental rate with the exception of all custom built items that have a replacement cost of 10-times the rental rate (labeled “CUSTOM BUILT”) on order.

Do you deliver?
Yes! A LA CRATE will deliver and retrieve items to one location: first floor docks, garages, or within 25 ft. of truck. Delivery/retrieval beyond these points is available at an additional cost to cover time and labor. Must be scheduled in advance. Email your date and venue and we would be happy to calculate the costs for you.

Delivery/Retrieval scheduled in 4-hour windows: 8am-12pm, 12pm-4pm

Closed on Holidays (New Years Day, Memorial Day, Labor Day, Thanksgiving and Christmas)

Service charges are in addition to standard delivery/retrieval rates. Delivery/retrieval services may be limited by the number of requests for a given day.
• Delivery/Retrieval at specific time (8am-4pm, 1hr window) +$100*
• Delivery/Retrieval after hours (4pm-8pm, 1hr window) +$100*
• Delivery/Retrieval late night (8pm-midnight, 1hr window) +$250*
• Wait fee: $50/hour
• Set up fee: $75/hour
• Pre-order pick-up fee: $25
* Waived if requested by ALC

How do I reserve items for my event?
Search through our inventory and add items that you are interested in to your wishlist. From there, send it our way! We will check on the the availability and send you a quote ASAP. If you'd like to turn your quote into a reservation, we require a 50% non-refundable deposit to hold the items for your date.

If you'd prefer to see the items in person feel free to schedule an appointment.